Danube Home is dedicated to creating quality products for babies and young children around the world. We warrant that all outdoor kids play product will be free from defects in material and workmanship for a period of one year from date of original purcha
Proper unloaded from the shipping containers and carry to the play place. Installation properly by professional installation crews from Danube Home or under the instruction of Danube Home manual. Maintained and inspected in accordance with instructions from Danube Home.
Not moved in whole or in part after its initial installation; and not modified altered or repaired by persons other than approved by Danube Home, or its designees in any respect which in the sole judgment affects the condition or operation of the structures?
Cosmetic damage (such as scratches, normal wear and tear, fading, discoloration, and weathering), vandalism, paint or powder coating, and damage due to natural characteristics of checking and warping of wood.
The repairs of normal wear and tear items shall be the customer’s responsibility. Include but are not limited to: repairing netting, fixing loose bolts and fastener, replacing PVC cover and hose clamps, replacing safety mat and soft pad. Danube Home will assist you by email, phone, WhatsApp etc.…
Damage due to the Environmental Factors such as: salt water, salt spray, wind-blown sand or airborne emissions from industrial sources
Damage due to the force majeure such as: earthquakes, flooding, windstorms, hail, lightning, tornadoes, sandstorms etc.…
Damage due to Man-made such as: Vandalism, improper use, failure due to loading or use beyond the capacities stated in the applicable Assembly Manual, Improper installation including but not limited to installation on uneven, unleveled, or soft ground.
In case of Warranty Claim, DANUBE HOME Technicians shall visit the Site to survey quality of damage for claim.